We will take reasonable steps to provide free-of-charge language assistance services to people who speak languages we are likely to hear in our practice and who don’t speak English well enough to talk to us about the dental care we are providing. Our interpretation service is Delta Dental IA, as we are providers, they supply the service free of charge. Our policy is to call Delta Dental IA on a cell phone so that we may put it on speaker in the operatory with the patient.
When calling Delta Dental use to following directions:
1 Use “Conference Hold” to place the non‐English speaker on hold.
2 Dial 800‐523‐1786
3 Enter on your telephone keypad or provide the representative:
6‐digit Client ID: 749168
4 Press 1 for Spanish or Press 2 for all other languages (Speak the name of the language at the prompt)
You may press 0 or stay on the line for assistance.
5 Provide the representative with:
Organization Name: Delta Dental of Iowa – DDIA
Dentist’s 1st Initial - M
Dentist’s Last Name- Scribbins
City- Clear Lake
An interpreter will be connected to the call.
6 Brief the Interpreter. Summarize what you wish to accomplish and give any special instructions.
7 Add the non‐English speaker to the line.
When placing a call to a non‐English speaker, begin at Step 2.
If you need assistance when placing a call to a non‐English speaker, you may press 0 to transfer to a
representative at the beginning of the call.
Video Remote Interpretation upon request for the hearing impaired.